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FAQs | - Your Questions Answered

What is Blue Airport Transfer?

Blue Airport Transfer is a premier provider of airport transfer services across the United Kingdom. Renowned for our commitment to excellence and customer satisfaction, we specialize in facilitating seamless and comfortable journeys to and from various UK airports. Our service is designed to meet the diverse needs of our clients, whether for business or leisure travel. We are a fully registered company, ensuring reliability and trustworthiness in every aspect of our operations. Our Company Registration Number is 14802444, a testament to our official standing and dedication to professional service. Our headquarters are located at 38 Clarence Street, Middlesex, London, strategically positioned to effectively coordinate and deliver our extensive range of airport transfer services. At Blue Airport Transfer, we pride ourselves on our ability to offer a superior travel experience, underpinned by our deep understanding of the unique needs of airport travelers in the UK. We provide to and from airport transfer services across all areas in the UK. No matter where you are located within the UK, we are ready and available to serve your transportation needs.

Which areas do you serve in the UK?

Our airport transfer services span the entirety of the UK, offering comprehensive coverage for your journeys to and from any airport. Rest assured, regardless of your location within the UK, our dedicated team is on hand to meet your travel requirements with promptness and professionalism.

Booking and Services

What types of vehicles do you offer?

Blue Airport Transfer offers a versatile and comprehensive range of vehicles to suit all your transportation needs throughout the UK. Here's an overview of our bespoke fleet:
Compact Saloon Cars: Think of models akin to the Toyota Prius.
Spacious Estate Cars: Similar to the Toyota Auris.
Versatile MPV5s: With models like the Vauxhall Zafira.
Luxury Executive Cars: Our fleet includes vehicles comparable to the Mercedes E Class.
Roomy MPV6s: Consider our Ford Galaxy-like vehicles for medium-sized groups.
Premium Executive MPV7s: For an upscale group journey.
Large MPV7s: Models similar to the Hyundai i800.
Expansive MPV8s: Our fleet includes models like the MERCEDES-BENZ VITO TOURER.
Capacious 10-Seaters: Vehicles combining the utility of Ford Galaxy & Zafira models.
Extensive 12-Seaters: A blend of models like Hyundai i800 & Ford Galaxy.
Generous 14-Seaters: Ideal for larger group transport.

How do I book an airport transfer with Blue Airport Transfer?

Arranging an airport transfer with us is a hassle-free process. Simply visit our primary website and find the easy-to-use reservation form. Here, you will be asked to enter essential information like your desired pick-up and drop-off points, the date of your travel, and whether you require a single or return trip. Once you've filled out these fields, click on 'Get Quote' to take the next step in securing your transfer. If you're looking for a more direct method of communication, feel free to give us a call at 442082025533 or get in touch via WhatsApp. Additionally, our website hosts a dedicated live chat service available 24/7, where our customer support team stands ready to assist with any aspect of your booking or to answer any questions you may have.

Can I book a transfer for someone else?

Yes, you can absolutely book a transfer for someone else. The process is the same as booking for yourself. Simply fill out the booking form on our homepage with the required details such as the pick-up and drop-off locations, the pick-up date, and select either a one-way or round trip, as needed. Remember to enter the details of the person who will be traveling. If you need any assistance or have specific requests, feel free to call us at 442082025533 or contact us via WhatsApp. Our live chat on the website is also available 24/7 for support and to answer any queries.

Is it possible to book a round-trip transfer?

Absolutely, arranging a round-trip transfer with us is completely doable. Our offerings are designed to cater to your full journey, ensuring you have a reliable transport solution for both to and from your destination.

How far in advance should I book my transfer?

As for booking your transfer, there's no set requirement for how far in advance you need to plan. We're here to serve you at any time. Though we're always ready to accommodate your needs, booking earlier is advisable to secure your preferred timings and to give us an opportunity to tailor our services perfectly to your schedule.

How is the cost of a transfer calculated?

The cost of a transfer is calculated using the Google Maps API. This advanced tool helps us in accurately determining your location. From there, we calculate the journey distance to the airport and base our pricing on this distance. This method ensures that the cost you're quoted is tailored to the specific requirements of your journey, providing you with a fair and transparent pricing structure.

What payment methods are accepted?

When you enter your transfer details on our website and click 'Get Quote', we offer you two convenient payment options before completing your booking. Firstly, you can choose to pay online directly through our website, which is integrated with secure payment methods for Visa credit or debit cards, as well as MasterCard. Alternatively, you have the option to pay the driver directly when you reach your destination. Both options are available, and you can select whichever is most convenient for you.

Are there any additional fees or charges?

At our company, we uphold a clear and straightforward pricing policy. The fares listed on our website for transfers from any location to the airport, and vice versa, are the final charges we apply. We maintain a strict 'no hidden fees' approach, ensuring the price you see for your chosen route is the total amount you'll be billed.

Do you offer discounts for regular customers or group bookings?

Yes, we offer a standing discount of 5% for all customers, regardless of the nature of your booking. This discount applies whether you're booking for yourself, arranging a group transfer, or even making a reservation for someone else. It's our way of valuing and appreciating every customer's choice to travel with us.

What are your operating hours?

Our services are available around the clock, 24 hours a day. Whenever you need an airport transfer, day or night, we are here to provide you with reliable and efficient transportation.

Are pets allowed in the vehicles?

Yes, pets are allowed in our vehicles. However, we request that you inform us in advance when you are traveling with pets. This ensures we can make the necessary arrangements to accommodate your furry friends comfortably and safely during the journey.

How do I find my driver at the airport?

Upon your arrival at the airport, spotting your designated driver is straightforward. We have a distinctive meeting protocol where our drivers hold a sign with your name, ensuring you can easily identify them amidst the airport hustle. Additionally, we provide you with the driver's contact details beforehand, so you can effortlessly communicate if needed.

Can I request a child seat or special accommodations?

We understand that flight schedules can be unpredictable. That's why we continuously monitor flight timings. If your flight is delayed, rest assured, we'll adjust our pick-up time accordingly, without any additional charge. Our aim is to provide you with a stress-free experience, regardless of any flight adjustments.

What happens if my flight is delayed?

Your comfort and safety are our top priorities. We gladly cater to special requirements, such as providing child seats for young passengers. When booking, simply specify any such needs, and we'll ensure your vehicle is equipped accordingly. Our goal is to tailor our service to suit your unique needs.

Is Wi-Fi available in the vehicles?

We're pleased to offer complimentary Wi-Fi in all our vehicles, understanding the importance of staying connected. Whether it’s for leisure or business, you can enjoy uninterrupted internet access throughout your journey with us, ensuring you're always just a click away from what matters to you.

What COVID-19 safety measures are in place?

In response to the ongoing global health situation, we have established unique safety measures. Our vehicles are subjected to a specialized cleaning regime, utilizing high-grade sanitizers after each trip. Drivers are equipped with personal protective equipment, including masks, and practice enhanced hygiene protocols. We also maintain a strict wellness check for our driving team, affirming their health status regularly. These steps are part of our commitment to offering a secure and hygienic travel environment.

Are your drivers licensed and insured?

Rest assured, when you choose our service, you're choosing safety and professionalism. Each driver in our team holds a valid license and is insured comprehensively for your security and peace of mind. Beyond licensing, we emphasize ongoing professional development, ensuring our drivers are not just qualified but also excel in customer interaction and service. This meticulous approach to driver selection and training is at the heart of our reliable and trusted service.

What is your policy on luggage allowance?

Our approach to luggage is as flexible as it is practical. We generally accommodate a standard suitcase plus hand luggage per traveler. Should your luggage needs be more extensive, we're more than prepared to adapt. Just inform us ahead of your journey about any extra or oversized items, and we'll arrange for a suitable solution. It's our aim to ensure your luggage travels as comfortably and securely as you do.

How can I modify my booking?

Yes, you can modify your booking at any time. Please be aware that the charges for your transfer may vary based on the new details, such as changes in the destination. Our pricing is always transparent and will be adjusted according to your updated requirements, ensuring that you pay a fair and accurate amount for the service you receive.

What is your cancellation policy?

Our cancellation policy is designed to be as accommodating as possible. You can inform us or cancel your booking up to 12 hours before the scheduled transfer. In such cases, we assure you of a full refund. We understand that plans can change, and our policy is structured to minimize inconvenience to you while ensuring fairness.

What happens if I miss my transfer due to a delayed flight or personal reasons?

If you miss your transfer due to a delayed flight or personal reasons, it’s important to inform us as soon as possible. We are committed to dealing with such situations understandingly and flexibly. Our guarantee is that we will work with you to find the best possible solution, ensuring there is no disadvantage to you. Your benefit and satisfaction in these circumstances are our top priority, and we will go the extra mile to accommodate any changes necessitated by unforeseen events.

How can I contact customer support?

Should you need any help or have questions, you can get in touch with us effortlessly. Dial +442082025533 for a direct conversation or WhatsApp messaging. For those who prefer email, we're reachable at [email protected]. Additionally, for real-time assistance, our online chat feature on our website is manned 24/7 by our dedicated team.

What should I do if I have left something in the vehicle?

If you realize you've left an item in our vehicle, there's no need to worry. Our drivers are trained to handle such situations with care and promptness. They'll ensure your item is kept safe and inform our office. To retrieve your item, you can either contact us via call or WhatsApp at +442082025533 or send an email to [email protected], and we'll arrange the return.

How can I provide feedback about my experience?

We highly value your feedback and encourage you to share your experience. As a company recognized on Google, you can leave us a review there. This not only helps us improve but also informs others about our service quality.

Do you offer corporate or executive transfers?

For those seeking our corporate or executive transfer services, please be aware these may have a slightly different pricing structure. Our customer support team is always ready to guide you through the details of these specialized services. Feel free to contact them for comprehensive assistance.

Can you accommodate large groups or special events?

Organizing transportation for large groups or special events is something we excel at. We ensure that every detail of your group's transportation needs is managed with utmost efficiency and care.

Is it possible to request a specific type of vehicle or driver?

Tailoring our service to your preference is something we take seriously. Whether it's a preference for a specific type of vehicle or a driver of a particular gender, just let us know your requirements, and we'll make the necessary arrangements. Your comfort and satisfaction are our priority.

Do you offer sightseeing or city tours as part of your service?

Yes, we can certainly plan sightseeing or city tours as part of our transfer service. During the booking process, just let us know your interest in a tour, and we will tailor the transfer to include a scenic and enjoyable sightseeing experience customized to your preferences.