1) General
We, My Airport Ride Ltd T/A Blue Airport Transfer, a company registered in England & Wales (Reg# 14802444), are registered in London, United Kingdom.
2) Service Contract and Offer Changes
Blue Airport Transfer's arranged services are subject to all contract terms:
2.1. Following the booking and start of the service, additional fees such as extra hours, additional stops, waiting time, car parking, and address changes may occur in accordance with the most recent price structure.
2.2. The Vehicles page on the Blue Airport Transfer homepage allows users to select a vehicle. The images on our Vehicle page are there to demonstrate the type of vehicles we offer.
When given the option, the user may decide to upgrade to a higher-class vehicle. The Class upgrade is free upon vehicle availability, but payment for the various categories is required.
2.3. Booking
It is the client's responsibility to ensure that all the information (Name, email address, contact number, number of passengers, luggage, pick-up and drop-off address, date and time, etc.) entered in the booking form is correct.
2.4. Cancellations
If My Airport Ride Ltd feels that a booking cannot be made due to a sudden emergency for the driver, vehicle unavailability, or extreme weather conditions, bookings may be canceled with a full refund.
2.5. Refund
There will be no refund if the following conditions apply to the booking:
2.5.1 The booking is canceled after the 12-hour grace period provided by the cancellation policy.
Cancellation Policy
Cancellations made prior to 12 hours of the pick-up time will incur a 5% transaction fee, and the remaining amount will be refunded within 5 to 7 working days.
Cancellations made within 12 hours of the pick-up time will not be refunded.
If a flight is canceled on the basis of evidence, the amount will be refunded if the cancellation is made within 12 hours.
2.6. Price
All our prices are fixed; there will be no price changes after the final booking. The advertised price may change at any time, but it will have no effect on confirmed bookings. The confirmed booking price remains unchanged.
3) Transport Safety
3.1. Conveyance of Animals
If a customer wishes to bring animals on board, they must obtain prior permission before booking to ensure that My Airport Ride Ltd is willing to accept such a case. There will be no refusals of guide dogs. My Airport Ride Ltd reserves the right to refuse animals (except guide dogs) that were not agreed upon.
3.2. Policy on passengers and luggage
All our vehicle illustrations show the luggage capacity as well as the seating capacity. While making a reservation on the Blue Airport Transfer website, any extra luggage will be charged additionally, subject to space availability. My Airport Ride Ltd reserves the right to refuse any luggage that was not agreed upon before, does not fit in the vehicle boot, or jeopardizes safety conditions.
Similarly, the vehicle's seating capacity is displayed; any passenger not agreed upon during the booking may be refused if space becomes limited and safety conditions are jeopardized.
3.3. Delays
Customers can receive compensation to some extent in extreme weather conditions and certain unavoidable situations, such as longer wait times. Last-minute cancellations due to unforeseeable circumstances will result in a full refund to the Customer (if accepted by the Customer).
In the event of an unexpected traffic delay, road blockage, or other incidents that may result in financial loss for the customer, such as missing an important meeting, hotel booking, or missing a flight, My Airport Ride Ltd has no control over it due to unforeseen circumstances. We do not accept responsibility or pay compensation.
3.4. Change of Vehicle
If the vehicle is unavailable due to a sudden mechanical failure or other reasons, we will send a substitute vehicle of a similar class.
4) Passenger no-show policy:
No show means the passenger is not contactable through call/SMS/email.
“No show” means a cancellation of the Customer’s service for the booked periods when the Customer does not show up at the pickup location. This rule will be applicable if the passenger does not show up within the following rules:
For airport pickups: 30 minutes
For non-airport pickups: 10 minutes
In case of a passenger No-show, My Airport Ride Ltd will not charge the full cost of the booking.
5) Payments and Premiums:
Waiting times for Transfer Services
Only for transfer services, the first 30 minutes of waiting time is free for airports after the agreed pick-up time, and for any other pickup, customers receive 10 minutes of waiting time for free. Any extra waiting times costs, after this free waiting time is up, will be charged at a rate of £0.40 per minute for the saloon and £0.65 per minute for MPV.
6) Lost Property
Items left in vehicles will be returned to the Lost and Found department, where they can be retrieved by calling your driver or the office number. The Customer will be responsible for all delivery costs, such as transportation and courier fees. We do not, however, charge for the storage of the items.
No responsibility for any loss or damage to luggage or property carried in or on the car unless caused by My Airport Ride Ltd's negligence.
7) Invoice (VAT)
We do not charge VAT from clients. If you need a VAT invoice, then you would have to pay 20% extra in order to generate the invoice.
8) Complaints
In the event of a complaint about the company’s services, send an email to info@blueairportransfer.com. Our QC department will get back to you within 24 hours.
